ZODIAC -- Handover Checklist for Jade & Dee

🔑 Keys & Physical Access Critical

Can't get in without these. Hand over in person -- don't post keys.

Front door key(s)
How many copies? Who else holds one?
Back door / fire exit key(s)
Cellar / basement access
Keys, padlocks, or codes
Office / safe key(s)
Shutter key / roller door fob
Key-holder list updated
Update with Jade & Dee's names + contact numbers

🚨 Alarm & Security Critical

First thing they'll hit when opening up. Get the codes wrong = police callout.

Alarm code(s) -- entry & exit
Write down set/unset procedure step by step
Alarm company name + account number
Who to call if it goes off?
CCTV system access
Login, app, or monitor location. How to review footage.
Safe combination / code
Key-holder registered with alarm company
Add Jade & Dee as named key-holders

💳 POS & Payment Systems Critical

Can't serve customers or take money without these.

Till / POS system login(s)
Manager PIN and staff PINs. How to add new staff.
Card terminal -- how to open/close
Settlement process, end-of-day cashing up
Cash float amount
Standard float: £___. Where is it kept?
POS back-office / reporting login
Web dashboard URL, email, password
Refund / void procedure
Who authorises? What's the limit?

🏦 Banking & Cash Handling High

They need to know where the money goes and how to do the banking.

Bank account details
Which bank, sort code, account number. Who has access?
Cash drop / banking procedure
Where, when, how. Night safe? Counter deposit?
Petty cash process
How much, where kept, what receipts needed
Supplier payment method
Direct debit, card on file, or manual bank transfer?

📋 Day-to-Day Operations High

The rhythm of the venue -- opening, closing, stock, cleaning.

Opening procedure (step by step)
Alarm off → lights → music → POS on → doors open. Write it down.
Closing procedure (step by step)
Last orders → clear venue → POS close → lights → alarm set → lock up
Stock ordering -- suppliers & schedule
Who delivers what, which days, how to order. List all suppliers.
Cleaning schedule & supplies
Who cleans, when, what products are stocked where
Waste collection days
General, recycling, glass. Which bins go where.
Karaoke system -- how to set up & run
Equipment location, login, song requests process, sound levels
Music / sound system basics
How to turn on, connect devices, adjust volume. What not to touch.

📱 Key Contacts High

Who to call when things go wrong -- or right.

Landlord / property manager
Name, phone, email. What to escalate to them.
Emergency plumber / electrician
Drinks suppliers (main contacts)
Account rep names + numbers for each supplier
Cleaning company (if external)
Accountant / bookkeeper
Simon's contact details
For anything not covered here. Phone, WhatsApp, email.

💻 Digital Logins & Social Media Medium

Not urgent for day one but they'll need these for ongoing management.

Instagram account access
Login or added as admin. Posting guidelines.
Facebook / Meta Business access
Google Business Profile
Can they update hours, respond to reviews?
Booking / reservation platform
DesignMyNight, OpenTable, or direct? Login details.
Email account(s)
info@, bookings@, etc. Logins and forwarding.
Wi-Fi password (staff + customer)

⚖️ Compliance & Safety High

DPS situation is the big one here -- if Simon is the named DPS, that may need updating with Camden Council depending on how long Jade & Dee are covering.

Designated Premises Supervisor (DPS)
Who is the named DPS? Does it need changing? Personal licence holder required on-site.
Premises licence -- where is it displayed?
Licensing hours
What are the permitted hours? Any conditions?
Fire safety -- exits, extinguishers, assembly point
Walk them through the fire procedure
First aid kit location(s)
Incident / accident book location
Age verification policy (Challenge 25)
Refusals log location
Food hygiene rating (if serving food)
Insurance documents -- where are they?
Public liability, employer's liability, building insurance

Ecosystem Map

Handover Checklist

Questions?